Customer Hype

I guess I need to introduce the background before I start this post. I work for a start-up and am trying to generate some for my company through a few projects.

Lately, I've been noticing a trend in customers' behavior(at least among those I meet). Most of the customers that I reach out to for a project proposal ,presentation or initial discussions, seems to create a lot of hype about his knowledge of the internet and web and the technologies involved to develop a web application. He/She boasts about their knowledge of web much before Google started or how they've learnt using email much before I knew it or how even with a lack of programming skills or experience with a technology firm , they understand the intricacies involved in developing a functionality. Then there's another kind that simply thinks software isn't real estate or a factory, so it should be pretty cheap. As cheap as his monthly electricity bill.

All they want to say is - "We've seen it all"

All this seems to me as a ploy to indirectly tell me that - "Hey, I know what the hell you are trying to do and I very well know how much time it takes and how much it costs. So , beware, don't fool around with me".

Now, how do I get a customer out of this mindset and tell him that I'm there to help him and not milk him? Iam struggling at that.
Tough thing aye !!

Great Example of Customer Service !!

Have to check this out... a bit funny and awesome. This is a classic example of the adage - Customer is God



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